01
Talks like a person
It speaks in your brand’s tone, with no numbered menus and no “press 1”. Customers write the way they talk and get understood.
AI chatbot for WhatsApp · B2C businesses
Human in tone.
True to the facts.
A person when it matters.
Trichat IA talks to your customers on WhatsApp in your brand’s voice, answers only with your business’s official information and, when the conversation needs a person, hands it to your team right away, with the full history.
Your brandautomated support
Hi! Do you deliver to São Paulo? How long does it take?
Hi! Yes, we deliver to São Paulo, it takes 5 business days. Anything else I can help with?
Yes. My last order came wrong, I want my money back.
I’m really sorry about that. Refunds are handled by our team: I’ve already called someone and they’ll pick it up from here, with everything you told me.
Handed to the team · bot paused
Hi, this is Maria from the team. I’m looking at your order now.
Human, true to the facts, and knows when to call someone.
An assistant that speaks for your brand has to be trustworthy before it’s friendly. And friendly too.
02
No hallucinations
Prices, delivery times, policies and products come from an official knowledge base you control. If it isn’t there, Trichat IA doesn’t guess: it says it will check and calls your team.
03
Instant handoff to a person
A complaint, a payment, a special request, or a customer who just wants a human: your team is notified, the bot pauses for that customer and a person takes over with the full history.
Every conversation becomes a lead
No one who asked gets forgotten.
Trichat IA records who the customer is, where they came from, what they’re looking for and the full conversation. Bookings and reservations only happen after the customer says “yes”. People who showed interest but didn’t buy go into a follow-up list for your team.
Customer
Source
Interest
Status
Ana
Instagram
Delivery to SP
Booked
Bruno
Website
Refund
With the team
Carla
Referral
Quote
Follow-up
Live monitor
See every conversation. Step into any of them.
A page that shows what the assistant is saying, live. With one click your team takes over, replies from the same page and hands the conversation back to the bot when done.
Conversations
Brunohuman
I’d like to talk about a payment…
Anabot
Shall I confirm your booking for Saturday?
Carlabot
Do you have this model in blue?
I’d like to talk about a payment.
I’ll get someone from the team to help you with that.
bot paused · team notified
Hi, this is Maria from the team! Tell me what happened.
Frequently asked questions.
What if a customer asks something that isn’t in the knowledge base?
It doesn’t make things up. It tells the customer it will check and hands the conversation to your team, who reply with the full context.
Does it message customers on its own?
No. It replies to people who write in. Follow-ups are planned in a list, and your team decides when to get back in touch.
How do I know it won’t get worse after a change?
Every change runs through a set of evaluation conversations against the real assistant before it reaches your customers.
Do I need a new WhatsApp number?
No. We integrate with the number your business already uses.
Support that sounds human and never makes things up.
Show us your business’s official information. We’ll build a demo with it, with your team in the handoff.
or write to hello@triunfoaureo.tech