AI WhatsApp chatbots vs. menu-based bots: what the new generation changes
“Press 1” handled the basics but left customers stuck in menus. AI understands free text, and brings a new risk: made-up answers. What really changes, and how to choose.
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Practical guides to WhatsApp customer service with AI: what changes compared to menu bots, how to avoid made-up answers and when to hand the conversation to a person.
How to stop a WhatsApp chatbot from hallucinating: official knowledge base and human handoff
A made-up delivery time or a policy that doesn’t exist, stated from the brand’s official number. Here are five practices that keep a WhatsApp chatbot true to the facts.